Наукові статті
Постійне посилання зібранняhttps://repository.lntu.edu.ua/handle/123456789/209
Переглянути
3 результатів
Результати пошуку
Item type:Наукова стаття, Emotional marketing in the strategy of ensuring brand competitiveness based on responsible consumption(Луцьк : Вежа-Друк, 2025-01-23) Kuzmаk, OlehIntroduction. The growing demand for socially responsible brands and the transformation of consumer decision-making highlight the increasing role of emotions in shaping sustainable behavior. However, the mechanisms by which emotional marketing converts declarative sustainability intentions into concrete responsible actions and strengthens brand competitiveness remain insufficiently conceptualized, particularly in conditions of societal crisis and wartime disruptions. The purpose of the article. The purpose of the article is to substantiate the strategic role of emotional marketing in ensuring long-term brand competitiveness through responsible consumption, by developing a conceptual model of how emotional influence transforms into sustainable behavioral outcomes and identifying the determinants of the effective use of emotional triggers in value-driven brand communications. Methods. The methodological framework relies on interdisciplinary and systemic approaches integrating marketing, behavioral economics, consumer psychology, and sustainability research. The study employs systematic analysis and synthesis of scientific literature (over 70 sources, 2015-2025), comparative analysis of rational and value-oriented marketing approaches, conceptual modeling, content analysis of communications and CSR practices of leading global and Ukrainian brands (Patagonia, IKEA, Dove, Nescafé, Nova Poshta, Monobank, Atlas United, etc.), as well as analysis of secondary data from international research and consulting agencies (Deloitte, Kantar, Edelman, Capgemini, Gradus Research, etc.). Results. A conceptual model titled “Emotional Mechanisms of Forming Responsible Consumption” (Fig. 1) has been developed, which illustrates the cyclical transition from emotional triggers through cognitive processing and trust formation to repeated responsible behavior and competitive advantage. Positive and negative emotional triggers are systematized according to their impact strength, communication tools, behavioral outcomes, and implementation risks (Tables 1 and 2). Authenticity, transparency, and contextual relevance are substantiated as critical determinants of effectiveness and key factors preventing greenwashing perception, emotional fatigue, or consumer skepticism. Conclusions. Emotional marketing serves as a central mechanism bridging sustainability awareness and actual responsible consumer behavior. It transforms into a source of sustainable competitive advantage only when emotionally charged communications are reinforced by genuine, socially impactful brand actions that build deep trust and value-based loyalty, especially in high-uncertainty and crisis environments. The findings provide a scientific foundation for designing evidence-based, emotionally authentic branding strategies focused on long-term market resilience.Item type:Наукова стаття, BEHAVIORAL TRAPS IN SUSTAINABLE BUSINESS MANAGEMENT: A MARKETING DIMENSION(Луцьк : Вежа-Друк, 2025-10-31) Kuzmаk, OlehIntroduction. In the contemporary context of globalization, energy transitions, and climate challenges, business organizations face increasing pressure to translate declarative sustainable development principles into actionable corporate practices. Despite the growing adoption of international reporting standards, such as ISSB and CSRD, the effectiveness of ESG strategies is often constrained by managerial behavioral factors and cognitive biases. Understanding these behavioral barriers is critical for enhancing the efficiency of sustainability initiatives and aligning them with corporate marketing objectives. The purpose of the article. This study aims to identify the key behavioral traps that influence the implementation of sustainable business strategies and to examine their implications within the marketing context of corporate management. The focus is on how cognitive biases and decision-making patterns hinder the adoption of ESG initiatives, affecting both organizational performance and stakeholder trust. Methods. The research is grounded in a comprehensive review of contemporary scientific literature, international regulatory frameworks, and corporate sustainability cases. Methodologically, the study employs systematization, content analysis, comparative assessment, and structural-functional analysis. This integrated approach enables the identification of cognitive biases and managerial practices embedded in marketing communications, which serve as behavioral barriers to the effective implementation of ESG programs. Results. The findings reveal that several behavioral traps are prevalent in corporate decision-making, including status quo bias, short-termism, the attitude-behavior gap, moral licensing, herd behavior, and ethical blindness. These traps reduce firms’ readiness for innovative transformations, slow down the adoption of green technologies, and undermine stakeholders’ confidence in ESG reporting. To mitigate these barriers, the study proposes a set of strategic instruments: transition roadmaps, long-term incentives for managers, transparent communication mechanisms, the cultivation of a culture of responsibility, and the application of behavioral economics principles in marketing strategies. Conclusions. Behavioral traps constitute hidden risks to sustainable business development that cannot be fully addressed through regulatory compliance alone. Effective management requires the integration of institutional and behavioral approaches, enabling companies to enhance the performance of ESG strategies, strengthen stakeholder trust, and secure sustainable competitiveness. The study highlights the critical role of marketing-oriented behavioral interventions in overcoming psychological and organizational constraints, thus fostering more resilient and socially responsible business practices.Item type:Наукова стаття, Financial compliance as a driver of customer loyalty and sustainable development in the digital economy(Острог : НаУОА, 2025-09) Kuzmak, Olena; Kuzmаk, OlehIn the digital economy, financial compliance is transforming from a formal regulatory instrument into a strategic resource that fosters customer loyalty and sustainable development. The relevance of this study is driven by the strengthening of international standards (GDPR, AML, ESG), the growing role of FinTech and RegTech, and the increasing need for companies to enhance transparency and customer trust. The purpose of the article is to analyze financial compliance as a driver of customer loyalty and sustainable development in the context of digitalization. The objectives include examining the role of RegTech solutions, the integration of ESG principles, and their impact on corporate reputation and competitiveness. The research is based on the analysis of academic literature, empirical data, consulting reports (KPMG, The Business Research Company), and case studies of international and Ukrainian financial institutions (N26, PrivatBank, ING). A systemic approach is applied to assess the interrelation between compliance, technologies, and customer experience. Financial compliance, supported by RegTech technologies (AI, blockchain), reduces data processing time by 40-50% and increases customer loyalty by 60% through the optimization of KYC/AML procedures. The integration of ESG principles contributes to a 20% reduction in customer complaints and growth in NPS (e.g., ING: +4-10 points). Practical cases confirm that compliance strengthens corporate reputation and competitiveness. Financial compliance in the digital economy is not only a tool for regulatory conformity but also a strategic resource that builds trust, transparency, and business sustainability. It is recommended to integrate compliance into marketing strategies to strengthen competitive positioning. Future research prospects include the development of methodologies for assessing the impact of compliance on customer loyalty and the analysis of industry-specific differences in its implementation.